Are you ready to receive easy to understand information about aged care in Australia? Glad to hear it!
I’m Melanie and my background is heavily weighted in community development and social service reform. I’ve been a researcher and scholarship recipient; an expert criminal investigator; senior advisor of complaints, abuse & exploitation; a manager of quality assurance, workforce, education & training; root cause analysis consultancy, and a variety of leadership positions in aged care to redesign business systems to make them better for the consumer.
I’ve started a business using my expert knowledge and experience to bring people something that is innovative, inexpensive, practical, and ‘on-demand’ that aims to save you time and frustration in working through issues relating to navigating aged care in Australia.
Preparing to search for a providers, considerations to assist you select a provider, assisting mum or dad with progressing their care at home (or into a facility), complaints handling / how to advocate when things go wrong, preparing for an ACAT, how to prepare a plan, and many, many more topics to assist you throughout your journey.
Closed captioning is included in all educational content. Downloadable resources and transcripts are included.
Please note, this is an independent education service. We are not an aged care provider, we do not refer, we are not commissions based, and do not endorse or advertise services.
Private consultancy and provider training is available.